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filler@godaddy.com
Signed in as:
filler@godaddy.com
CANCELLATION POLICY
All cancelations must be made in writing either by e-mail or by text. Cancelations by phone alone will not be honored. Cancelations must be in writing in order to clear up any miscommunications or misunderstandings. This policy is to avoid double booking errors or date/time change errors. If you cancel less than 24 hours before your charter date or no show on the day of your charter you will be charged 100% of the charter rate. Please be courteous and give us enough time to re-book the date and we will work with you.
ONLINE & PHONE BOOKINGS
All Charters require a $200 deposit. If you cancel less than 30 days before your charter date, you will automatically lose your deposit. If you cancel less than 24 hours before your charter date or no show on the day of your charter you will be charged 100% of the charter rate. If you cancel outside the 30-day window of your reservation date your deposit will be refunded or you will be allowed one rescheduled date. If you pay with a credit card, you will be charged a 3% interest charge on the full charter rate. We accept all major credit cards & cash for the final payment of the charter. Please be aware that rates may change without prior notice. However, rest assured that we will honor the price you paid at the time of your booking.
RAIN OR SHINE
Our charters are considered “rain or Shine” fishing charters. We do not cancel because of the threat of rain or actual rain showers on the day of your charter. Here in South Florida, rain at some level is forecasted often. Luckily most of the time rain showers are typically brief and fast-moving.
WEATHER CANCELLATIONS
If the weather on the day of your charter is too dangerous to go out (Craft Warning, Named Storm, Gale Warnings, etc…) and the Captain cancels the trip there will be no charge. If you, the customer, cancel because you perceive the weather will be bad, and the Captain does not agree you will be charged the full charter rate. Weather forecasts seen on television are not considered a reliable source for sea conditions in our industry.
ALTERNATE PLANS & CATCH
The Captain reserves the right to create alternative plans if a severe weather bulletin is in effect. He knows best and his only priority is the safety aboard the vessel. Sport fish are only landed to the boat for a quick measurement for the taxidermist before being released. The Captain has the authority to act and maneuver to do as little harm to the fish as possible. All fish landed to be consumed must be legal to keep (not protected, in-season, inside the bag limit, and proper length). If the fish are legal to keep our customers are welcome to keep their catch and the Captain reserves the right to establish restrictions on top of the legal bag limit for conservation purposes.
OFFENSIVE AND ABUSIVE CUSTOMERS
Our Captain has the right to terminate any charter if any customer on board the vessel becomes verbally or physically abusive. Verbal insults and threats are taken seriously. If a customer continually insults or berates the Captain to the point that it becomes abusive, our Captain has strict obligations to return to port and instruct the abuser(s) to get off the boat. Proper authorities will be called in if necessary such as USCG, FWC, Marine Police, or local Police. If you or anyone in your group becomes abusive verbally or physically with any crew member to the point that your charter has to be terminated early you give up all rights to any refund of costs.
Remember we fish hundreds of charters a year and are always doing our best to keep all of our customers safe while creating the best fishing experience that they can. Some days the fish just don’t bite but please remember Captain Bean is doing the best they can for you. 🐟